Successfully managed the first-class completion percentage, maintaining it above 80% by conducting inperson
onboarding sessions for all students attending their initial classes.
Diligently tracked and improved course completion percentages, achieving a remarkable 90% class
completion rate, a milestone previously unattained at Codingal.
Managed chat support with efficiency, offering prompt and helpful responses to customer inquiries,
resulting in enhanced satisfaction and engagement
Operation Executive
Turito India Pvt Ltd
May 2022 - Feb 2023
Significantly improved operational efficiency by reducing tutor "no-shows" from approximately 35-40 per
month to just 1 or 2 per month, showcasing the positiveimpact of enhanced tutor management and
support strategies.
Developed a comprehensive handbook for new tutors, facilitating their onboarding and providing
valuable insights on how to use the Tutor Management System (TMS) and navigate other essential
processes, contributing to a smoother and more efficient onboarding process for new educators.
Demonstrated a strong commitment to resolving tutor issues promptly, earning the trust of tutors by
visiting the accounts section in the morning after night shifts and clearing all pending tickets.
System Administrator
Insemi Technology Pvt Ltd
Dec 2020 - Sep 2021
Collaborated with senior administrators to implement robust security measures, provided effective user
support, and significantly enhanced the stability and reliability of Insemi Technology's IT infrastructure,
facilitating efficient operations in a dynamic technological environment.
Actively contributed to the setup, configuration, and maintenance of systems and networks, ensuring
optimal performance and minimizing downtime through software installations, updates, and
troubleshooting.
VLE
CSC E Governance
July 2019 - July 2023
Achieved recognition as the top distributor of Ayushman Bharath Cards during a three-day program held
on the birthday of former Karnataka CM Shri Yediyurappa, in Shivamogga district. Distributed
approximately 1,300 cards while pursuing studies in college, receiving an award from MP B Y
Raghavendra for this outstanding achievement.
Built strong client and stakeholder relationships, enhancing the center's reputation and success, and
honed leadership skills while reinforcing the transformative potential of technology and public services.